Frequently Asked Questions
Shipping and Delivery
How quickly will I receive my ordered items?
For ‘In Stock’ items purchaseable online, delivery will ship within five (5) to ten (10) business days.
Delivery timeframes then differ depending on where the goods are housed (Melbourne or Perth) and the final destination. Please be aware that some products are currently on backorder, with estimated lead times specified on the product pages. For out-of-stock items, the lead time may range from 6 to 24 weeks due to international shipping leadtimes. You can view our delivery policy here.
How much is shipping?
Shipping is calculated at the checkout and payment page accordingly to the delivery address entered.
Will I receive all my items in one order or over separate deliveries?
For online purchases deliveries are packed and prepared by Innerspace and delivery is arranged with a common third party. Usually the complete order will be delivered to you at the one time.
For showroom orders, purchases are packed and prepared by Innerspace and delivery is arranged directly with the customer and our in-house Operations Team. Our team will be in touch to share updates with you.
Do you ship internationally?
Can I change my delivery address after my order has been placed?
How do I track my order?
Ordering and Payments
What payment options do you offer?
We offer a variety of payment options.
For online purchases, we accept all major credit cards and Afterpay as an option
Can I cancel my order after I have placed it?
Innerspace generally does not accept cancellations once the order has been placed due to change of mind. However, cancellations may be considered at Innerspace's discretion. If manufacturing orders have been placed, the customer will be charged any restocking fees associated with the cancellation.
How do I place an order?
If the product is in stock and available online, you can easily purchase it directly through our website. Alternatively, if you’d prefer personalised assistance or customised items and finishes, you can speak to one of our consultants who will be happy to guide you through the process and help you with your order.
I want to return my item after it has been received.
We do not provide a refund if you have changed your mind about a particular purchase so we ask that you choose carefully. However, cancellations may be considered at Innerspace's discretion. If Innerspace agrees to cancel your order, you will be responsible for returning the goods to Innerspace’s nominated returns depot or store at your own cost and risk. The goods must be returned in their original, unopened, and sealed packaging, along with proof of purchase.
If goods are proven faulty, we will provide a replacement free of charge under the Consumer Guarantees Act. Check out our T&C’s for more information.
My item is faulty, what do I do?
Please contact us via our warranty page here and we will endeavour to help you out.
How do I find out more about the warranty of my item?
All brands and products have different manufacturing warranty periods. For showroom orders please refer to your original quotation or sales order confirmation for product warranty periods. Please contact us via our warranty page here for further assistance for your item.
Product Availability and Showroom
Can I visit your showroom to see the item I'm interested in?
Absolutely! We’d love to have you visit. Our showrooms are located in Sydney, Melbourne, and Perth, and we welcome you to explore our range in person.
Where are your showrooms?
We have showrooms in Paddington, Sydney, Collingwood, Melbourne, and the CBD, Perth. You can find more details and exact locations here.
What are your opening hours?
Commercial:
Monday to Friday, 9:00am – 5:00pm
Residential:
Sydney & Perth: Monday to Saturday, 10:00am – 4:00pm
Melbourne: By appointment only.
How do I know if the item is in stock?
Some stocked items are available to purchase online however we do carry a large amount of other stock that is not able to be configured for online sales. You can view the lead time for each item directly on the product page but please call or email us to confirm stock quantities and availability. Contact us here.
Installation and Maintenance
Can I install lighting I purchase myself?
Pendant lighting, wall/ceiling lighting that requires hardwiring must be installed by a qualified electrician. Innerspace only supplies the fitting and does not offer this installation service.
Do you have a care and maintenance guideline for your products?
You can download the Innerspace Care and Maintenance Guidelines here.
Do you offer a design consultation?
Our team of consultants all have wealth of design industry knowledge and experience so Innerspace will be able to assist you with your furniture vision You can contact us here for more information.
Pickup Options
Do you offer click and collect?
For Showroom orders, customers can opt to collect furniture orders only from our warehouses in VIC or WA. Once your order has arrived at our warehouse, one of our staff will let you know your items are ready for collection along with a timeframe for collection (usually 2 business days)
You will need to bring proof of purchase/payment, and personal ID as backup.
For online orders, we only offer delivery to your door or business. No click and collect is available at this stage.